Scope
This policy applies to softchain.ae and any service operated by Softchain, a company licensed in Dubai, UAE. It does not apply to third-party sites we link to.
Privacy
Privacy Policy
This policy explains what information Softchain collects when you visit softchain.ae or engage us for services, how that information is used, and the choices you have.
Information we collect
We collect information you provide directly — for example when you submit a contact form, request a proposal, or correspond with us by email.
We also collect limited technical information automatically, including IP address, browser type, device type, referring page, and timestamps. This is used to operate and secure the site.
How we use information
We use the information to respond to enquiries, deliver and improve our services, prevent abuse, and comply with legal obligations.
We do not sell personal information to third parties.
Third parties
We rely on a limited number of service providers — for hosting, analytics, email delivery, and similar operational needs. These providers are contractually bound to handle data only on our instructions.
Retention
We retain personal information for as long as needed to provide our services and meet our legal and contractual obligations. When no longer required, it is deleted or anonymised.
Your rights
You may request access to, correction of, or deletion of personal information we hold about you. Where applicable law gives you additional rights, you may exercise them by contacting us using the address below.
Security
We apply reasonable technical and organisational measures to protect personal information against loss, misuse, and unauthorised access. No internet transmission is fully secure, so we cannot guarantee absolute security.
Changes
We may update this policy from time to time. Material changes will be reflected by updating the date at the top of this page.
Contact
Questions about this policy can be sent to hello@softchain.ae.